Returns, Refunds and Replacements

Table of Contents
  • 1. What can I return?
  • 2. How do I return an item?
  • 3. What are the guidelines for returning an item?
  • 4. How can I track my return?
  • 5. When will I get my refund?
  • 6. Are items purchased on angeldeal.in eligible for replacements?
  • 7. How can I return a Gift?
  • 8. How can I return a Gift Card?
  • 9. How can I return a Global Store Product?

1. What can I return?

You may request returns for most items you buy from sellers listed on angeldeal.in that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or angeldeal.in Returns policy.

Items are returnable if you’ve received the item in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Angeldeal.in

To see the list of items eligible for return and details of return window, please refer to our angeldeal.in Returns policy.

2. How do I return an item?

To return an item: 

  1. Go to Your Orders and locate the order you wish to return.
  2. Click on Return or Replace Items / Contact Seller.

    Note: For seller fulfilled items, in cases where you contact the seller for a return and the seller fails to address your query in two business days, the angeldeal.in  A-to-z Guarantee is available to you. For more information, go to A-to-z Guarantee.

  3. Select a reason for return and enter comments.
  4. Click 'Submit'.

3. What are the guidelines for returning an item?

  1. Your address and the item that you wish to return must be eligible for return.
  2. If the return is not eligible for Pickup, a Self-Return option will be given.
  3. Once the return is received, you will, in accordance with angeldeal.in refund policy, be issued a refund to your original payment method. For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT))

For more details, please see our Return Pick up and Self Ship Guidelines.

4. How can I track my return?

To track your return:

  • Go to the Returns Centre.
  • Click 'Manage Returns'.
  • Click 'Track Package' next to the return you want to track.

You can also track your package on courier's website with the help of the tracking ID. To get the tracking ID go to Your Orders, select the return package that you wish to track, click on View Return / Refund Status and get the tracking ID. You can use this tracking ID here to track your return.

5. When will I get my refund?

Available refund methodRefund Time-frame
FBA orders (After the return is received by angeldeal.in )Seller-Fulfilled orders (After seller notifies angeldeal of receipt of return)
Prepaid Orders
Credit Card/ Debit Card2-4 Business Days3-5 Business Days
Net Banking Account (Credited to Bank Account)
UPI Linked Bank Account2-4 business days
Pay on Delivery Orders
NEFT to Bank Account2-4 Business Days3-5 Business Days
Paper Cheque8-10 business days

For more details, please see angeldeal.in  Refund Policy.

6. Are items purchased on Angeldeal.in eligible for replacements?

Only Fulfilled by Angeldeal.in items,  eligible items and few Seller Fulfilled items can be replaced. If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.

For more details, please see angeldeal.in Replacement Policy.

7. How can I return a Gift?

  1. Go to the Returns Centre and click 'Return a gift'.
  2. Log in to your Angeldeal.in account. You'll need to create an account if you don't have one.
  3. Enter the Order ID for the item(s) you want to return and click Search.
  4. Select the item(s) you want to return from the order, enter the quantity of items you want to return, and then select a return reason from the drop-down menu.
  5. Click 'Continue'.

8. How can I return a Gift Card?

Deleted Gift Cards

If you accidentally delete a gift card from your email inbox before redeeming it to your angeldeal.in account, please ask the purchaser to contact us. A refund will be issued after verifying the account details.

Cancelling/ Returning a Gift Card

Gift cards once purchased cannot be cancelled or returned due to regulatory issues. If you have an exceptional circumstance due to which you require a refund for a gift card, please contact us.

9. How can I return a Global Store Product?

The General Returns Policy is applicable for all angeldeal.in Global Store Products. Eligible products can be returned through courier Pick-up or Self-return. We only offer Self-Return for products worth more than INR 25,000.

For more details, please see our Angeldeal.in Global Store Return & Refund Policy.